2022 – 2026 · Upwork · Remote
Impact Product Analyst
- Manage operational flows and data integrity for social-impact driven product initiatives.
Joseph Berganio
Fraud & Risk Operations · Trust & Safety Professional
Valenzuela, Philippines · Available for global remote and contract roles
Executive Summary
Operations Leader with 10+ years of front-line experience in Trust & Safety and Fraud Prevention for global marketplaces. I specialize in Risk Strategy — identifying adversarial patterns and translating them into scalable, asynchronous operational workflows. By combining deep domain expertise with technical proficiency in Python and SQL, I bridge the gap between complex data and strategic policy.
Professional Experience
2018 – 2026 · Upwork · Remote
Senior Agent, Complex Case Investigations
- Lead high-severity investigations into systemic fraud patterns and sensitive platform escalations.
- Utilized advanced SQL queries to analyze large data sets, identifying risk trends and delivering actionable reports to operational stakeholders.
- Identify emerging fraud patterns through exploratory analysis, leading to the implementation of new marketplace safety measures.
2015 – 2018 · Upwork · Remote
Fraud Prevention Analyst
- Reviewed flagged transactions generated by fraud detection systems and determined risk and status of users.
- Analyzed transaction patterns and responded quickly to high-risk situations.
- Identified changing fraud trends; documented and reported to appropriate personnel to assist in reducing fraud loss.
- Verified account activity and took appropriate action to minimize fraud loss and customer inconvenience.
- Documented fraudulent activity; worked with trend analysts to support tracking and reporting efforts.
- Made recommendations for systems and processes to increase efficiencies and enhance customer service.
Featured Projects
TrustLogic Command Center — Relational investigation workspace. Designed and shipped a Notion-based operating system that connects a Threat Entity Hub, Evidence Locker, and SAR Dashboard into one linked audit trail for Trust & Safety investigations. Published as a commercial template on Etsy and Gumroad.
Tactical Context Engine — Fraud automation framework. Developed an internal Python and AI-driven data aggregation framework to consolidate user metadata during complex investigations, reducing the manual pre-investigation phase by 40%.
Education & Certifications
AMA University — B.Eng. Electronics and Communications, 2003 – 2007
- ISC2 Certified in Cybersecurity (CC)
- Google Generative AI Leader
- Prompt Engineering for GenAI
- SQL for Investigations
- Snowflake Training